Hello, I’m Holly.
I am a UX content designer at IBM working across multiple software products in the IT Automation and Observability space. I’m a passionate content champion, constantly striving to ensure consistency, foster collaboration across disciplines, and aim for the best user experiences possible.
Portfolio & work highlights
Applying a design system
How do you migrate an acquired product to an established design system from the content perspective?
Developing in-product guidance
How do you provide users with different types of information in the product to help them learn?
Aligning terminology
How do you tackle mismatching terms and concepts across a product and portfolio?
Content designing on a large team
How do you scale your contributions when you move from a team of 4 designers to 26?
Auditing a content landscape
How do you assess existing resources to determine what is missing in the user’s content experience?
Creating a content design role
How did a few content-focused designers come together to establish a new design role?
Revamping a product tome
How do you take a legacy product’s 1,200-page technical manual and transform it into something new?
Producing an infographic
How do you explain the benefits of a complicated but robust product better than through a visualization?